You should reach your Host through our messaging system as soon as you have realized that there’s something wrong with the property you’ve booked. It’s recommended that you allow your Host some time to fix this issue before creating a claim ticket.
a. Take pictures and then document with extensive details what’s wrong with the property.
b. Open a claim in our system, explain the issue and provide documentation to backup your claims.
c. If you believe that this problem has not been solved or you need help reaching with an agreement, you can escalate your claim to our Arbitration team.
d. Our team will solve this dispute and provide final word if you’re unable to reach an agreement.