Can open a Claim up to 7 days after a reservation has been cancelled or the trip completed.
a. Our claim center is available to help guests and hosts resolve distribute money by the requested by Guest or Host.
b. It is advised for Guests and Hosts to negotiate the terms of the claim and to try to reach a fair solution.
c. If an agreement cannot be reached, your next step is to escalate this claim to Arbitration. Our team will review this case and any communication with the other party within 48 hours. In most cases, additional information will be required in order to make a final decision.