From the moment the trip concludes, you will then have a 7 day window to open a claim if you need to.
a. The first step after you suspect that a guest has damaged your property is to then access the reservation page and create a claim.
b. It is required for Guests and Hosts to negotiate of the claim and to try to reach a fair solution.
c. If you cannot reach an agreement, you will be allowed to escalate this claim to Arbitration. Our Arbitration team will reply within 48 hours with a resolution for your dispute. Depending on the case, you might be requested to provide supporting evidence for your claim.